How can we help?
Whether you have a question about an order, product documentation, delivery or general research enquiries, the Astra Labs team is here to help.
Email Astra Labs
Email is the quickest way to contact our support team. Please include your order number where applicable so we can help you more efficiently.
Support email
[email protected]Response times
We personally review every enquiry and aim to provide a clear, helpful response as quickly as possible.
What can we help with?
Including the relevant details in your first email helps us resolve your enquiry more quickly.
Order support
Questions about an existing order, payment confirmation, dispatch status or delivery.
COA enquiries
Help locating or independently verifying product Certificates of Analysis.
Product enquiries
Questions about product availability, laboratory documentation or our research catalogue.
Please note: Astra Labs products are supplied strictly for laboratory research purposes only. Our support team cannot provide medical advice, dosing guidance or advice relating to human use.