Introduction

These Terms and Conditions apply when you access astralabs.co.uk, create an account or place an order with Astra Labs.

By using the website or submitting an order, you confirm that you have read and agree to these terms together with our Privacy Policy, Refund Policy, Shipping Policy and Research Use Disclaimer.

Please do not use the website or place an order if you do not agree to these terms.

Eligibility to purchase

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

By submitting an order, you confirm that:

• the information supplied at checkout is complete and accurate;
• you are authorised to use the selected payment method;
• purchasing and possessing the products is lawful in the location to which they are being delivered;
• you understand the products are supplied only for lawful laboratory research; and
• you will comply with all laws, regulations and safety requirements applicable to your research activities.

We may request additional information, cancel an order or decline service where age, payment, compliance, fraud or intended-use concerns arise.

Laboratory research use only

All Astra Labs products are supplied strictly for laboratory, analytical or scientific research purposes only.

Products are not supplied for:

• human consumption or administration;
• veterinary administration;
• therapeutic, medicinal or diagnostic use;
• use as food, cosmetics or dietary supplements;
• household or recreational use; or
• resale for any prohibited or unauthorised purpose.

We reserve the right to refuse, suspend or cancel an order where communications, ordering patterns or other information reasonably indicate potential misuse.

Product information

We take reasonable care to ensure that product names, quantities, descriptions, prices and images are accurate when published.

Product photographs and packaging images are illustrative. Labels, packaging, vial appearance and batch presentation may change, provided that the supplied product materially matches its description.

References to published studies, research pathways or scientific literature are provided for general research context only. They do not constitute medical advice, treatment recommendations or a guarantee of any particular research outcome.

Certificates of Analysis

Where a Certificate of Analysis is available, it relates to the specific sample or batch identified in that document. Customers should check that the batch reference on the product corresponds with the relevant certificate.

Independent testing information does not guarantee a particular experimental result, which may be affected by handling, storage, methodology, equipment and other factors outside our control.

Availability

Products remain subject to availability. Adding an item to a basket does not reserve stock.

Orders and contract formation

Submitting an order is an offer to purchase the products shown at checkout. An automated order acknowledgement confirms that we have received the order but does not necessarily mean it has been accepted.

A contract is formed when we accept the order and confirm that it is being processed or dispatched.

We may refuse or cancel an order where:

• a product is unavailable;
• payment is not received or cannot be verified;
• pricing or product information contains an obvious error;
• the delivery information is incomplete or invalid;
• fraud, misuse or unlawful activity is suspected;
• order quantities exceed reasonable purchasing limits; or
• we are unable to fulfil the order lawfully or safely.

Where payment has already been received for a cancelled order, the relevant amount will be refunded using the original payment method wherever reasonably possible.

Order amendments

Contact support immediately if an order needs to be amended or cancelled. Changes cannot be guaranteed once packing or dispatch has begun.

Pricing and payment

Prices are displayed in pounds sterling unless otherwise stated. The total payable amount, including any applicable delivery charge, will be shown before the order is submitted.

Payment must be completed using one of the methods offered at checkout. Payment providers and banks may conduct their own identity, fraud-prevention or account-verification checks.

Astra Labs does not receive or store full online banking login credentials.

Pricing errors

We may correct an obvious pricing, discount or product-description error before accepting an order. Where this occurs, we may contact the customer to confirm whether they wish to proceed at the correct price or cancel the order and issue a refund.

Discounts, offers and promotional codes

Promotions are subject to their stated eligibility requirements, availability and expiry dates.

Unless expressly stated otherwise:

• only one promotional code may be used per order;
• codes cannot be exchanged for cash or account credit;
• codes cannot be applied retrospectively;
• minimum-spend thresholds exclude delivery charges;
• free gifts are subject to availability;
• discounts may exclude selected products or bundles; and
• orders may be cancelled where a promotion has been manipulated, duplicated or used contrary to its intended terms.

If part of an order is returned, any refund may be adjusted to reflect the promotional value actually retained, where legally permitted.

Dispatch and delivery

We normally aim to dispatch orders within 24 to 48 working hours. Dispatch times are estimates and may be affected by weekends, bank holidays, payment checks, stock availability or unusually high order volumes.

Available delivery methods, charges and estimated timeframes are displayed at checkout. Tracking may not activate until the parcel receives its first scan from the delivery provider.

Delivery responsibility

Astra Labs remains responsible for the goods until they are delivered to the customer, or to another person identified by the customer to receive them, as required by applicable consumer law.

This does not make us responsible for delays caused solely by the delivery provider, but we will assist with appropriate tracking and loss investigations.

Delivery information

Customers must provide a complete and accurate delivery address. Address amendments cannot be guaranteed after packing or dispatch has begun.

Additional delivery or return costs may apply where a parcel is returned because an incorrect address was supplied, delivery was refused or the parcel was not collected. This does not apply where the delivery failure was caused by Astra Labs.

Full details are provided in our Shipping Policy.

Cancellations, returns and refunds

Due to the specialist nature of our products and the importance of contamination control, traceability and product integrity, opened or unsealed products cannot normally be accepted as change-of-mind returns where an applicable legal exemption applies.

Products cannot normally be returned after they have been:

• opened or unsealed;
• used, mixed or reconstituted;
• altered or damaged after delivery; or
• handled in a way that makes them unsuitable for safe resale.

Eligible unopened goods may be cancelled and returned where required under applicable consumer law.

Faulty, damaged, incorrect or misdescribed products remain covered by the customer’s statutory rights.

Full instructions and eligibility requirements are provided in our Refund Policy. Customers must contact support before sending any item back.

Customer accounts

Customers are responsible for maintaining the confidentiality of their account credentials and for activity carried out through their account.

You must provide accurate information and update it when necessary. Contact support promptly if you believe an account has been accessed without permission.

We may restrict or suspend an account where we reasonably suspect fraud, misuse, security compromise, payment abuse, unlawful activity or a breach of these terms.

Acceptable website use

You must not:

• use the website for unlawful or fraudulent activity;
• attempt to gain unauthorised access to accounts or systems;
• introduce malware, malicious code or automated attacks;
• scrape or extract website content on a large scale;
• interfere with checkout, pricing or promotional systems;
• impersonate another person or submit false information; or
• reproduce Astra Labs content, branding or product photographs without permission.

Website access may be suspended temporarily for maintenance, security, updates or circumstances outside our reasonable control.

Intellectual property

Unless otherwise stated, website design, written content, branding, graphics and original product photography are owned by or licensed to Astra Labs.

Content may be viewed for personal, non-commercial purposes but must not be reproduced, republished or commercially exploited without prior written permission.

Our responsibility and liability

Nothing in these terms excludes or limits liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of rights that cannot legally be excluded.

Astra Labs is responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.

Subject to applicable law, we are not responsible for losses caused by:

• using products for a prohibited or unauthorised purpose;
• failure to follow lawful handling or storage requirements;
• alteration, contamination or misuse after delivery;
• research methods, equipment or environmental conditions outside our control;
• information or services provided independently by third parties; or
• events that we could not reasonably have prevented or avoided.

Business customers

If products are purchased wholly or mainly for business purposes, Astra Labs will not normally be responsible for indirect or consequential losses, loss of profit, revenue, opportunity, goodwill or anticipated savings, except where liability cannot lawfully be excluded.

Different limitations may apply to consumers, whose mandatory legal rights remain protected.

Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as severe weather, transport disruption, postal disruption, power or internet failure, cyber incidents, supplier interruption, government action or other exceptional events.

Where an event materially affects an accepted order, we will take reasonable steps to communicate with the customer and minimise the impact.

Privacy and personal information

Personal information is processed in accordance with our Privacy Policy.

Order and delivery information may be shared with payment providers, banks, Royal Mail, couriers, website providers and other organisations where necessary to process an order, prevent fraud or meet legal obligations.

Governing law and disputes

These terms and any contract formed through the website are governed by the laws of England and Wales.

Courts in England and Wales will generally have jurisdiction. Consumers living elsewhere in the United Kingdom retain any mandatory rights to bring proceedings in the courts applicable to their place of residence.

Customers are encouraged to contact support first so that any issue can be investigated and resolved directly where possible.

Changes to these terms

We may update these terms to reflect changes to the website, products, payment methods, delivery arrangements or legal obligations.

The version applying to an order will normally be the version published when that order was submitted, unless a change is required by law.

The latest version will always be available on this page with its revision date shown above.